Do you ship internationally?
Currently, we only ship within the United Kingdom (UK).
For more details, please refer to our Shipping Policy.
Where do you ship from?
We work with reliable international logistics partners, primarily located in Asia, to fulfill orders. This enables us to offer a wider selection of products at competitive prices while maintaining high quality standards.
Depending on product availability and destination, your order may ship from different warehouses.
What is your shipping time?
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Order Processing Time: Within 48 hours (Monday to Friday).
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Delivery Time: Usually within 7–12 business days from dispatch.
(Note: delivery times may vary during peak seasons or for customized items.)
Do I have to pay customs or import taxes?
No. All orders shipped to UK addresses are duty-paid.
You won’t be charged any additional fees beyond what you pay at checkout.
How much does delivery cost?
We offer free shipping on all UK orders — no minimum purchase required.
What is your return policy?
We offer a 14-day return window from the date of delivery.
To qualify for a return:
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Items must be unused and in original packaging.
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You must contact us at support@vobigoods.com with your order details and reason for return.
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Returns are not accepted without prior authorization.
In case of a defective or incorrect item, we will cover the return shipping costs and offer either a replacement or full refund.
Can I exchange an item?
Yes, we accept exchanges under the following conditions:
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The item must be in its original condition and packaging
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Exchange request must be made within 14 days of delivery
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Exchanges apply for damaged, wrong, or incorrect size items
Please email support@vobigoods.com or send a text to +44 7441 429552 to initiate the process.
When will I receive my refund?
Once we receive and inspect your return:
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Refunds are processed within 5–7 business days
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The amount will be credited to your original payment method
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Original shipping charges (if any) are non-refundable, unless the return is due to our error
What if I haven’t received my refund yet?
If you haven’t received your refund:
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Double-check your bank account
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Contact your credit card provider (may take a few days to reflect)
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Contact your bank (refund posting delays are common)
If you've done all the above and still haven't received the refund, email us at support@vobigoods.com.
📞 How can I contact customer support?
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📧 Email: support@vobigoods.com
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📱 Text only: +44 7441 429552
We aim to respond within 24–48 hours on working days.
What is your typical dispatch time?
Orders are typically dispatched within 48 hours after they are placed (excluding weekends and public holidays).
Is it safe to provide my payment information?
Yes. Our website uses secure, encrypted payment gateways to protect your financial data throughout the transaction process.
What payment methods do you accept?
We accept a variety of secure payment methods including:
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Visa, Mastercard, American Express
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PayPal, Shop Pay, Google Pay
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UnionPay, Discover, Diners Club
Do I need an account to place an order?
No, you can conveniently check out as a guest. Creating an account is optional and helps you track your order history.
Are my personal details protected?
Absolutely. We follow strict privacy protocols and do not share your information with third parties. Learn more on our Privacy Policy page.
Have issues placing an order?
Please don’t hesitate to contact us:
📧 support@vobigoods.com
📱 SMS: +44 7441 429552
We’re happy to help!
